Pri­va­cy Policy

Privacy Notice

Forest Flora Path is a Community Interest Company supporting community gardening in Waltham Forest.

This privacy notice tells you what to expect when Forest Flora Path collects personal information. It applies to information we collect about:

• Our member organisations and individuals related to our members, whether employees or volunteers
• Visitors to our website
• People who use our services, e.g. subscribe to our newsletter, complete a volunteer registration form, or seek advice from us
• Event attendees
• Job applicants and our current and former employees and volunteers.

The data controller is Forest Flora Path with its registration address at: C/O Borrowed Light Floral Studio, 63 St James Street, Walthamstow, London, E17 7PJ. If you have any questions about this privacy statement or how and why we process personal data, please contact us.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Definitions used in this policy

Personal Data – any information relating to an identified or identifiable natural person.

Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.

Data subject – a natural person whose Personal Data is being Processed.

Child – a natural person under 16 years of age.

Data protection principles we follow

We promise to follow the following data protection principles:

1. Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
2. Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
3. Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
4. Processing is limited with a time period. We will not store your personal data for longer than needed.
5. We will do our best to ensure the accuracy of data.
6. We will do our best to ensure the integrity and confidentiality of data.

What rights do you have regarding your Personal Data

The Data Subject has the following rights:

Right to information – meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

What Personal Data we gather about you

The personal data we collect about you may vary depending on the service you request from us. As a minimum we will usually collect from you:

• your name
• your email address
• your contact phone number

For example, when you book a place for any of our events, courses or workshop we may collect your name and email address so that we can contact you in case of changes to the event. We may also email you with information about future similar events that may be of interest to you.

We may also collect information about your age, gender, any disability and home address for the purposes of meeting the requirements of funders, legal and insurance responsibilities to offer a safe experience during the activities we operate and to administer and analyse our user base in order to improve the quality and variety of services offered/provided.

If you correspond with us generally, for example to raise a query, comment or complaint about any of our services, we will also collect any other information you choose to send to us in that correspondence.

When you make a payment to Forest Flora Path, we may collect payment information from you such as credit or debit card details or bank information for the purposes of taking payment.

Information automatically collected about you

This includes information that is automatically stored by cookies and other session tools. For example, your IP address. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

How do we use the information you provide?

Where you have disclosed your information to us, we use information:

• because it is necessary to administer the services you have requested from us and to fulfil our obligations to you in providing these services; or
• in order to pursue Forest Flora Path’s legitimate interests to inform you by email or other means of events or services run by us or third parties which we think may interest you.
• where we process your personal data on this basis, we will only do so where it does not prejudice your own privacy rights.

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

1. to send you newsletters and campaign offers (from us and/or our carefully selected partners);
2. for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your personal information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law but no longer.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

1. the link between purposes, context and nature of Personal Data is suitable for further Processing;
2. the further Processing would not harm your interests and
3. there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else has access to your Personal Data

The personal data you give Forest Flora Path is held securely. We will not sell your information to any third party. However, we may share your personal data with our third-party suppliers who provide services such as information technology, payment processing, and related infrastructure provision. Any of the companies that access your information while providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. Our third-party suppliers are listed below.

Third party suppliers:

We may also share your personal data with third parties if we are required to do so by law or contract, to respond to legal process, to protect our customers or staff, to protect lives, to complete a transaction, or to protect the rights or property of Forest Flora Path.

Visitors to our website

Most websites you visit will use cookies to help customise your experience. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Use of cookies on our website

Third party cookies

We sometimes embed video content and photos from websites. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

How to manage cookies

If you wish to restrict, block or delete cookies from our website - or any other website - you can use your browser to do this. Each browser is different so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

To complain about our processing of data

If you feel that data has been handled incorrectly by us, a complaint can be made to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK.

They can be contacted on 0303 123 1113 or by going online to www.ico.org.uk/concerns